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Workforce Development

The Workforce Development team at Dartmouth-Hitchcock (D-H) is thinking differently about how we identify a sustainable source of qualified and engaged workers who bring the skills, commitment and values we need to provide the best patient care. With a rapidly aging population - especially in Vermont and New Hampshire - the number of people requiring our care is increasing, and at the same time our work-ready population is decreasing. To address these changes we are exploring new pathways to not just identify, but build and retain a workforce for the future.

"Our Medical Assistant Apprentice Program students took their national certification exam and achieved a 100 percent pass rate. This is a truly remarkable experience – we created a 10-week Medical Assistant program that taught the equivalent material (and more) of a much longer traditional program, and achieved certification on the first attempt."
~ Barbara Rieseberg, Director of Primary Care

Workforce Development

D-H's workforce development includes the creation of key programs in each of the following areas:

  • Development of training and registered apprenticeship programs through the D-H Workforce Readiness Institute.
  • Partnerships with local high schools, vocational centers, community colleges and universities to engage young people who are just entering the workforce.
  • Creation of scholarships/partnerships with nursing and medical school programs to increase visibility, interest and retention.
  • Outreach to veterans and diverse populations to build relationships.
  • Knowledge sharing with D-H's affiliates, the New England Alliance for Health (NEAH) Hospitals and the High Value Health Collaborative (HVHC) to build best practices around workforce development.

"Thank you to Dartmouth-Hitchcock, Vermont HITEC, New Hampshire Employment Security and all of the partners from New Hampshire, Vermont and the federal government for working together to help prepare workers for good jobs in New Hampshire's growing health care industry. Efforts such as this partnership are critical to strengthening our workforce pipeline and providing our workers with the skills and innovative thinking needed for good, middle class jobs and I applaud all of those involved for preparing our workers for these exciting career opportunities."
~ Former New Hampshire Governor Maggie Hassan

WRI books

D-H Workforce Readiness Institute

The D-H Workforce Readiness Institute (WRI) was created to deliver training and apprenticeship programs that provide workers with the knowledge and skills they need to enter into health care careers. So far programs for medical assistants, pharmacy technicians, licensed nurse assistants, surgical technologists, clinical services representatives, phlebotomists, medical coders and registration representatives have been delivered. The WRI also supports two physician assistant postgraduate surgical residency programs in cardiothoracic and otolaryngology.

"The D-H Workforce Readiness Institute students exhibited more confidence within the department than a typical new hire. It was evident the shadowing and education enabled them to be more comfortable in the department on the very first day."
~ Linda M. Sawyer, R.Ph., Manager, Outpatient Services

Apprenticeship certification success rate through the D-H Workforce Readiness Institute is 95 percent.

Certification D-H Pass Rate National Pass Rate
Certified Clinical Medical Assistant (CCMA) 100% 71%
Certified Pharmacy Technician (CPhT) 90% 65%
Certified Professional Coder (CPC) 92% 40%

"I am so glad to see this collaboration between government, our health care providers and our nonprofit sector to prepare participants for higher skill jobs at higher wages. The training, at no cost to participants who need jobs, will open up great career opportunities in the health care field and a better future."
~ Former Vermont Governor Peter Shumlin

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