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Resources and Guidelines for Existing Volunteers

Here are a few key guidelines for volunteers.

Keeping track of your time

Reporting your hours to Volunteer Services allows us to keep track of your time, which helps us report our progress to the Dartmouth-Hitchcock community.

  • Report your hours online
  • Email your hours to Volunteer.Services@Hitchcock.org. Please make sure to include your name and service area. If you volunteer in multiple service areas, please separate your hours by service area.
  • Sign in on the computer in the Volunteer Office when you come to volunteer

Absences

If you are unable to work on a particular day, it is helpful to give Volunteer Services as much notice as possible. As soon as you know that you will be unable to come in for a scheduled shift, please call (603) 650-7056 and to let us know that you will not be in. In the case of short notice, a phone call or voice mail message to (603) 650-7056 ensures that we will get your message.

If you call and get our voicemail, please leave us a message telling us:

  1. Who you are.
  2. When and where you volunteer.
  3. A telephone number where you can be reached.

What if I want to change my shift time, day or volunteer area? If you need to change your shift time, day, or volunteer area, please contact Volunteer Services. We will discuss the options available to you.

Dress code

Volunteers are required to wear a red volunteer jacket or polo shirt. Each volunteer is responsible for keeping his or her own jacket or shirt clean.

We strongly discourage volunteers from wearing blue jeans, sweatpants, exercise pants, shorts, hats, sunglasses, T-shirts, and/or open-toed shoes.

Parking

Volunteers can park in the parking garage, at the North Entrance, or in Lots 9 or 20.

Cell phones

Volunteers should not receive or make personal calls or texts while on duty. Cell phones can interfere with patient care equipment and are only allowed in some areas of the hospital. If you find that you need to make a call, please come to the Volunteer Office to do so. Please let your family know if they need to reach you, to call the Volunteer Office to leave a message. We'll do our best to get their message to you.

Troubleshooting

A hospital environment is one in which emotions can rise and fall quickly. If you encounter  problems and/or concerns regarding staff members, patients, or a particular protocol, it must be brought to the attention of the Director of Volunteer Services as soon as possible. Do not attempt to discuss or negotiate controversial issues with department members or patients.

If you are having problems with any individual while you are volunteering in the hospital, please notify Volunteer Services immediately. If you feel threatened or feel as if your safety is in jeopardy, contact security at 5555 immediately.

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