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About the Office of Volunteer Services

Our mission

The Office of Volunteer Services strives to enhance the healthcare experiences of patients, families, and the greater community by promoting a healing environment through the efforts of community and employee volunteers.

About the team

Beth O’Connor
Director of Volunteer Services


The Director of Volunteer Services oversees all Dartmouth-Hitchcock volunteer programs and volunteers, the D-H Arts Program, The Gift Shop at Dartmouth-Hitchcock, and the Information Desks. Working in collaboration with Dartmouth-Hitchcock’s clinical and administrative departments, the Director seeks to support population health efforts, respond to community and regional healthcare access and need, and enhance the experiences of our patients and families.

Beth joined the Office of Volunteer Services in 2015 following three years with the Corporation for National & Community Service in Washington, DC. Beth currently serves as President of the New England Association Directors of Healthcare Volunteer Services (NEADHVS), a regional chapter of the American Hospital Association's Association for Health Care Volunteer Resource Professionals (AHVRP). Beth also formerly served as the Presdent and Education Chair of the New Hampshire and Vermont Association of Healthcare Volunteer Services.

A graduate of Hobart and William Smith Colleges, Beth has dedicated her professional life to public service, community-building and volunteerism.

Marcy Sanborn, CAVS
Volunteer Supervisor, DHMC & Heater Road

Marcy is a Certified Administrator of Volunteer Services through the Association for Healthcare Volunteer Resource Professionals, a professional membership group of the American Hospital Association. As Supervisor of Volunteers at DHMC and Heater Road, Marcy is responsible for enrolling new volunteers, including interviewing, orientation and placement, and completion of required background and immunization screenings. Marcy collaborates on the development and implementation of new recruitment strategies, volunteer opportunities, and annual volunteer recognition events and is responsible for administering the annual grants program. A University of New Hampshire graduate, Marcy has been with the Office of Volunteer Services since 1999. Marcy has dedicated her career to service and special needs advocacy, and can be found cheering on local athletes at the Special Olympics. Marcy serves on the Board of Directors of the Special Needs Support Center of the Upper Valley.

Amanda M. Reinemann
Volunteer Supervisor, The Jack Byrne Center for Palliative and Hospice Care

As the Supervisor of Volunteer Services at the Jack Byrne Center for Palliative and Hospice Care, Amanda is responsible for all aspects of the Jack Byrne Center's volunteer programming, including program development, recruitment, orientation, training, and management of volunteers and volunteer programs. Amanda joined Volunteer Services in 2017 in conjunction with the opening of the Jack Byrne Center. She is a graduate of Dartmouth College, and earned her master’s degree from Columbia University in social work. After graduation, Amanda worked in education, most recently as the Director of Private School Advising at boutique firm dedicated to providing educational and learning solutions for elementary, middle, and high school students. In her free time, Amanda enjoys baking and volunteering for Dartmouth College as the District Enrollment Director.

Marianne Barthel
Coordinator of D-H Arts

Before joining the Office of Volunteer Services as the Director of the D-H Arts Program in 2013, Marianne served D-H as a Reiki volunteer. The Director curates the art for Dartmouth-Hitchcock’s permanent collection as well as for the quarterly art shows in galleries throughout the hospital. The Director also oversees the performing arts at D-H, managing volunteers and working with outside groups for special performances. The Director works closely with the Creative Arts Program at the Norris Cotton Cancer Center, oversees holiday decorations, and chairs the Aesthetics Committee which works with depts. to update their paint colors, furniture or art.

Geraldine Blain
Information Desks Supervisor

The Supervisor of Information Desks oversees all Dartmouth-Hitchcock Information Desks. The Information Desk Team strives to exceed in all areas of Service Excellence. Wherever there is a need, the Information Desk Team offers their services to direct and assist visitors in a friendly, kind and courteous manner.

Geraldine joined the Information Desk Team in 2011 and has over 30 years of customer service experience.

Kristina Cole
Manager of the Gift Shop at Dartmouth-Hitchcock