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About the Office of Volunteer Services

Our mission

The Office of Volunteer Services enhances the healthcare experiences of our patients, families, and greater community by promoting a healing environment through the efforts of community and employee volunteers.

About the team

Kristin Roth
Director of Volunteer Services

Kristin.A.Roth@Hitchcock.org

In her role as Director, Kristin oversees all Dartmouth-Hitchcock volunteers and volunteer programs, the Gift Shop at Dartmouth-Hitchcock, and the Information Desks. Kristin collaborates with Dartmouth-Hitchcock clinical and administrative departments to support population health efforts, community and regional healthcare access, and enhancing the patient and family experience.

Kristin came to the Office of Volunteer Services in 2019. She spent more than 20 years in higher education in admissions, student affairs, and career services, and was most recently Associate Director of Admissions at the Tuck School of Business at Dartmouth. Kristin also worked as a human resources manager and college recruiting manager for GE Capital. Kristin is a graduate of Georgetown University with a Bachelor’s in Foreign Service and Master’s in English and a graduate of the University of Virginia with a Master’s in Counselor Education. A longtime community volunteer, she currently serves on the Board of Trustees of the Lyme Foundation.

Marcy Sanborn, CAVS
Volunteer Supervisor, DHMC & Heater Road

Marcy.L.Sanborn@Hitchcock.org

Marcy is a Certified Administrator of Volunteer Services through the Association for Healthcare Volunteer Resource Professionals, a professional membership group of the American Hospital Association. As Supervisor of Volunteers at DHMC and Heater Road, Marcy is responsible for enrolling new volunteers, including interviewing, orientation and placement, and completion of required background and immunization screenings. Marcy collaborates on the development and implementation of new recruitment strategies, volunteer opportunities, and annual volunteer recognition events and is responsible for administering the annual grants program. A University of New Hampshire graduate, Marcy has been with the Office of Volunteer Services since 1999. Marcy is the Education Chair and President-Elect for the NH/VT Administrators of Healthcare Volunteer Services and serves on the Education Committee for the New England Association, Directors of Healthcare Volunteer Services. Marcy has dedicated her career to service and special needs advocacy, and can be found cheering on local athletes at the Special Olympics.

Kristen Johnson
Volunteer Supervisor, The Jack Byrne Center for Palliative and Hospice Care

Kristen.R.Johnson@Hitchcock.org

As the Supervisor of Volunteer Services at the Jack Byrne Center for Palliative and Hospice Care, Kristen is responsible for all aspects of the Jack Byrne Center’s volunteer programming, including program development, recruitment, orientation, training, and management of volunteers and volunteer programs. Kristen joined Volunteer Services in 2019. She is a graduate of the University of Nebraska-Lincoln, and is completing her master’s degree from Marian University in Thanatology.

After graduation, Kristen joined the United States Peace Corps as a Teacher of English as a Foreign Language Volunteer in the country of Slovakia. Upon completion of her Peace Corps service, she entered her child life internship at Johns Hopkins Children’s Center and spent the last 16 years working as a child life specialist at Johns Hopkin’s Children’s Center and, later, at the Children’s Hospital of Dartmouth. Maintaining connection to the child life field, Kristen volunteers for the Association of Child Life Professionals Bulletin Committee reviewing article submissions for the quarterly professional publication. Kristen has dedicated her professional life to psychosocial care and service.

Geraldine Blain
Information Desks Supervisor

Gerladine.M.Blain@Hitchcock.org

Geraldine joined the Information Desk team in 2011 and has over 30 years of customer service experience. As the Information Desks Supervisor, she oversees all Dartmouth-Hitchcock information desks.

When there is a need, the Information Desk team directs and assists visitors in a friendly, kind, and courteous manner. The team strives to exceed in all areas of service excellence.

Kristina Cole
Manager for the Gift Shop at Dartmouth-Hitchcock
Kristina.J.Cole@Hitchcock.org

Kristina joined the Gift Shop in early 2019 and deeply appreciates the passion and devotion of the volunteers and staff for the Gift Shop’s important work. The Gift Shop raises funds to enhance patient care, improve community health, and complement the Dartmouth-Hitchcock mission. It is much more than a fundraising organization however. The Gift Shop is also a resource and a respite for patients, families, and staff, to find all the little items that help make a hospital stay happier and more comfortable.

Kristina’s varied career has included experience in banking, entrepreneurship, and retail. She realized her dream of running her own business for 27 years, Remembrance Fine Lingerie and Sleepware Inc., with three locations in Keene, West Lebanon, and Hanover. She expanded her retail experience with five years at Lindt Chocolate and a short time at Lemon Tree in Hanover. Through Kristina’s experiences in retail, she’s built relationships with people in the community who became more than just customers; they became friends. Kristina and her husband have enjoyed living near the lake and amongst the trees in Eastman for over 25 years. They are founding members of the Upper Valley Dance Club, sponsoring social dances and enjoying the camaraderie of the dance floor with Upper Valley dancers and friends.

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