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Volunteer Guidelines

Here are a few key guidelines for volunteers.

Keeping track of your time

Reporting your hours to Volunteer Services allows us to keep track of your time, which helps us report our progress to the Dartmouth-Hitchcock community.

  • Report your hours online
  • Email your hours to Please make sure to include your name and service area. If you volunteer in multiple service areas, please separate your hours by service area.
  • Sign in on the computer in the Volunteer Office when you come to volunteer


There will be times that it will be difficult for you to make your scheduled time to volunteer. If you are unable to work on a particular day, it is helpful to give Volunteer Services as much notice as possible. As soon as you know that you will be unable to come in for a scheduled shift, please call (603) 650-7056 and to let us know that you will not be in.

If this absence comes with short notice, we ask that you do not email, but please call us instead. The staff member you email regularly may not be in that day and we might not get your message in time. In the case of short notice, a phone call or voice mail message to (603) 650-7056 ensures that we will get your message.

If you can't volunteer on your scheduled day, but can on another day of the week, we are happy to help find another shift that will work for you. If you can't volunteer at all during your scheduled shift or any of the available shifts for that week, we will pass along that information to those individuals who need to know.

If you call and get our voicemail, please leave us a message telling us:

  1. Who you are.
  2. When and where you volunteer.
  3. A telephone number where you can be reached.

What if I want to change my shift time, day or volunteer area? If you need to change your shift time, day, or volunteer area, please contact Volunteer Services. We will discuss the options available to you.

Dress code

Volunteers are required to wear a volunteer jacket or polo shirt. Each volunteer is responsible for keeping his or her own jacket or shirt clean.

We strongly discourage volunteers from wearing blue jeans, sweatpants, exercise pants, shorts, hats, sunglasses, T-shirts, and/or open-toed shoes.


Volunteers can park in the parking garage, at the Main Entrance, or in Lots 9 (when open) or 20.

Cell phones

Volunteers should not receive or make cellular phone calls while on duty. Cellular phones can interfere with some patient care equipment and are only allowed in some areas of the hospital. If you find that you need to make a call, please come to the Volunteer Office to do so. Please let your family know if they need to reach you, to call the Volunteer Office to leave a message. We'll do our best to get their message to you.


A hospital environment is one in which emotions can rise and fall quickly. If a volunteer encounters problems and/or concerns regarding staff members, patients or a particular protocol, it must be brought to the attention of the Director of Volunteer Services as soon as possible. Do not attempt to discuss or negotiate controversial issues with department members or patients.

If you are having problems with any individual while you are volunteering in the hospital, please notify Volunteer Services immediately. If you feel threatened or feel as if your safety is in jeopardy, contact security at 5555.