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Volunteers Rights & Responsibilities

It is your right:

  • To be matched with a job that is worthwhile and challenging, with freedom to use existing skills or to develop new ones.
  • To be trusted with confidential information that will help you carry out your assignment.
  • To be kept informed through newsletters, telephone contacts, and special events about Dartmouth-Hitchcock Programs.
  • To receive orientation, training, and supervision for the job you accept and to know why you are asked to do a particular job.
  • To expect that your time will not be wasted by lack of planning, coordination, and cooperation within the D-H Auxiliary Volunteer Program.
  • To know whether your work is effective, how it can be improved, and to have an opportunity to increase your understanding of yourself and others.
  • To ask for alternative duties within the D-H Auxiliary Volunteer Program.

It is your responsibility to:

  • Accept an assignment of your choice with only as much responsibility as you can handle.
  • Maintain the confidentiality of patient information. This includes patient health information, patient demographics, patient schedules, billing, and any financial information pertaining to Dartmouth-Hitchcock. Some volunteer duties include selective access to patient information; this information is only to be accessed for reasons outlined on volunteer service descriptions. It is strictly forbidden to look up any confidential patient information without a verifiable "need to know."
  • Decline work that is not acceptable to you; to not let biases interfere with job performance; and to not pressure recipient to accept your standards.
  • Continue volunteering only as long as you feel can be useful. Please contact the Volunteer Director if you have any concerns.
  • Report your volunteer hours and wear the volunteer uniform, including photo ID, while on duty.
  • Use reasonable judgment in making decisions when there appears to be no policy, or the policy has not been communicated to you. Afterwards, consult with the Director of Volunteer Services for future guidance.
  • Provide feedback, suggestions and recommendations to Volunteer Services staff, as these may increase the effectiveness of the program.
  • Respect and work as a team member with all staff and other volunteers.
  • Complete annual safety review as required by Dartmouth-Hitchcock, The Joint Commission (TJC), and Federal and State regulations.